Getting Support for CloudMigrator

There are several ways in which you can get support for CloudMigrator. They are listed below in order of priority.

Read the Quick Start Guides

Make sure you have read the quick start guide for your platform. We have covered all the normal steps required to get going with a migration. Please pay special attention to any pre-requisites that you may have to complete for your platform.

Check the CloudMigrator Knowledgebase

The CloudMigrator knowledgebase contains lots of information about advanced configuration and potential problems that can occur during a migration. You should look there for possible solutions to advanced issues. Please be aware that the knowledgebase is targetted at our downloadable application.

CloudMigrator Knowledgebase

Get Chat Support

The chat icon can be found throughout the application. Click this to open a chat session with one of our engineers. If for any reason we are not available, you have the option to leave a message. You can also raise a support ticket - see the next section.

Open a Support Ticket

Open a support ticket with the CloudMigrator team by visiting the support portal at the link below. You will need to create an account to create a ticket, but this is essential for tracking your ticket through the system.

CloudMigrator Support Portal

CloudMigrator Support

Getting Support for CloudMigrator

Read the Quick Start Guides

Check the CloudMigrator Knowledgebase

Get Chat Support

Open a Support Ticket

Quick Links